Gained cross-functional experience by contributing to three different teams—Risk Management Group, Change Team, and Risk Metrics Team—leveraging diverse perspectives to support key banking operations. Designed and executed an aspect-based sentiment analysis model to evaluate keywords in reported issue descriptions and summaries, leading to a dashboard visualizing critical issues for stakeholders, improving decision-making efficiency. Conducted UAT testing for the Change Team to validate new process updates for a critical banking system, ensuring seamless integration and functionality in production. Assisted in building a Key Risk Indicator (KRI) dashboard to evaluate and highlight potential risks related to the bank’s technology usage, improving risk management and proactive issue resolution. Developed an IT Audit dashboard to automate data extraction and presentation, reducing a 3-day manual reporting process to minutes, improving team productivity and accuracy.
Testimonial from Team Manager ↗